1. Website operator

The site and services are operated under the Tvian-Tur brand by S.R.L. TVIAMPEST, IDNO 1019602000483, Bălți, Republic of Moldova.

2. Services and enquiries

Website information is general. Submitting the form or speaking with an adviser is a request for a proposal, not a booking, and does not guarantee availability. Final services, suppliers, dates and costs are confirmed individually.

3. Bookings and payments

A booking becomes firm only after accepting the specific proposal conditions and confirmation of the required payment. Pay only through methods and details officially communicated by Tvian-Tur. Never submit complete card details through the public form.

4. Traveller responsibilities

• provide accurate details for every traveller;
• check passport validity and visa, transit, health and entry requirements;
• read the hotel, carrier and supplier conditions before confirmation;
• communicate relevant medical or accessibility needs early.

We recommend suitable travel insurance. Government decisions and third-party supplier performance are outside the agency’s direct control.

5. Changes, cancellations and refunds

Conditions and penalties depend on the confirmed proposal and supplier rules and are communicated before booking. Any change or cancellation request should be sent promptly.

6. Website use

Content is for personal information. Commercial copying, abusive access, false submissions and interference with site operation are prohibited.

7. Governing law

These terms are governed by the laws of the Republic of Moldova and do not restrict statutory consumer rights.

8. Contact

For questions, call +373 69 773 405 or use the contact form.