1. Data controller

The controller is S.R.L. TVIAMPEST, IDNO 1019602000483, Bălți, Republic of Moldova, operating the Tvian-Tur brand and tvian-tur.md.

2. Data we may collect

• name, telephone number and email address;
• destination, dates, departure city, party size and children’s ages;
• preferences, requirements and messages;
• basic technical data required for site security.

Do not send complete card details, passwords or identity-document copies through the form.

3. Why we use it

We use data to assess enquiries, contact you, prepare proposals, arrange accepted services, prevent abuse and comply with law. The basis depends on context: steps requested before a contract, contract performance, legal obligations or legitimate security interests.

4. Who receives it

When necessary, data may be shared with hotels, tour operators, carriers, insurers, technical providers or competent authorities. We do not sell personal data.

5. Retention and security

Enquiries without bookings are generally retained for no more than 24 months. Contract and payment records may be kept longer where law requires. We apply reasonable safeguards.

6. Cookies

The site may use strictly necessary cookies for language, security and sessions. Optional analytics or marketing requiring consent will be enabled only with an appropriate choice mechanism.

7. Your rights

Subject to applicable law, you may request access, correction, deletion or restriction and object to processing. Call +373 68 999 826 or use the form.

8. Updates

We may update this policy when the site, services or legal requirements change.